Can another healthcare professional help?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
- Appointments can be made by telephone or in person
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
Please help us
If you are not able to attend your appointment please let us know preferably 24 hours in advance, so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Appointments
To obtain an appointment, please contact our reception team. Appointments can be made with a GP of your choice for on-going, non-urgent problems. You have the right to choose the doctor you see, our reception staff will happily advise you of the times specific doctors work.
If you need to speak with a doctor urgently , please phone between 8:30am and 10:00am. You will be asked to provide brief details of the nature of your illness/enquiry. A GP will return your call offering advice, treatment, or an appointment if required. You may find that for urgent care, the fastest appointment may not be with your usual doctor. All doctors have access to your current data on our computer system, and therefore continuity of care is assured.
Emergencies
If you have a serious problem such as severe chest pain, severe bleeding or you are having difficulty breathing, you can call the surgery on our emergency phone line 028 9056 338 and select Option 2 for advice or phone 999 for an ambulance.
Consultations 16 to 75 or Over 75
We are happy to provide a consultation, on request for patients who have not had a practice consultation within a period of three years, or who are over 75.
Treatment Room Services
The nurses in the treatment room, within the health centre, provide a range of services such as wound dressing, injections, cervical smears, suture removals, and blood/urine testing. This is a walk-in service, available weekdays from 9am to 5:30pm.
Telephone 028 9504 7800
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
