Please order repeat medications ON-LINE via the PATIENT ACCESS App. The repeat prescription line is no longer monitored. If you do not have log-in details, please contact a member of our reception team on 028 9056 3358 – Option 4.
DO NOT COME to the surgery to collect prescriptions. Please NOMINATE A LOCAL PHARMACY who will collect your prescription on your behalf. Please allow 48 hrs for us to process your request and further time for the pharmacy to dispense the medication.
Request repeat prescriptions via our online service. Simply log in and select an option.
If Patient Access is unavailable you are advised to make alternative arrangements for your medication.
Ask at reception for registration forms.
Repeat prescriptions will be ready for collection within 48 hours of ordering.
On-line via Patient Access
If you do not have log-in details, please contact a member of our reception team on 028 9056 3358 – Option 4. Please note this is our preferred method for prescription ordering.
In person
You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
Please leave your hand written requests at reception.
By post
You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).
Pharmacy Ordering/Collection Service
Pharmacies offer a prescription collection service from our Practice.They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
Telephone
You are no longer able to order your repeat medication via our dedicated repeat telephone line.
Medication reviews
The Practice Pharmacist at the Practice will regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Please refer to our annual medication guide below which you can download or view.
Have you had your annual medication review?
Non-Repeat Items (Acute Requests)
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.
Hospital Requests
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.
